T's & C's

HANDMADE LAMPS

Much care and craftsmanship go into making our lamps. Our goal is to craft the perfect handmade lamp for each and every customer. The images that are displayed on our website are accurate depictions of our models.  However, since every item is hand-made, there may be very slight variations in finishing from one lamp to another.

UNFINSHED BRASS

We work with unfinished brass because we believe brass looks best when it is allowed to patina with age. This means that if your lamp contains brass components, its look will evolve over time.  This isn’t a defect, but intentional and by design.If you wish to conserve the “new” or polished appearance of the brass, you can rub the brass about once a year with ultra fine steel wool (#0000) and afterward apply a thin coat of aerosol brass furniture polish or metal polish, such as Brasso. Be sure to follow the manufacturer's instructions on the bottle.

PAYMENT

We accept EFT’s via our website. If you are outside of South Africa please contact us at info@studio19.co.za and we can take your order manually with a payment via wire transfer or Paypal.

ORDER PROCESS

After having entered your details, you will begin the payment process. Before you pay, though, please take a second to read through the Terms & Conditions listed on this page carefully—confirming your order means that you automatically accept these. After submitting your order, you will receive an order receipt confirmation by email. The system will generate an order number, which you can use for reference on any inquiries. If you do not receive an email, please contact us at info@studio19.co.za and we will address the issue ASAP.

ORDER CANCELLATION AND MODIFICATION

Customers may cancel/modify their order up to 48 hours after having submitted their order. Any requests to cancel/modify an order beyond that grace period will not be accepted. Please contact us at info@studio19.co.za and we will modify the order or cancel it and issue a refund.

RETURNS

Customers may return goods within 10 days of receiving their order, in exchange for a store credit, minus a 25% handling charge. The product must be unassembled and in its original packaging. The customer is responsible for the cost of shipping. Credits are valid for one year as of day of issue.

DAMAGES

Please examine the condition of the box your order came in before signing the delivery receipt. Should you receive a package in a damaged condition, claims for damage must be made against the carrier immediately.  In the unlikely event of a manufacturing defect, the issue must be brought to our attention via email info@studio19.co.za within 24 hours of receipt of goods, accompanied by photo documentation to support a replacement claim. If the product is confirmed defective, the defective model must be returned to us unassembled and in its original packaging and we will send a replacement. We will cover the cost of shipping for both shipments.

WARRANTY

All of our goods are guaranteed for up to one year after order reception. This guarantee covers damage or defects incurred through normal use. It excludes any damage resulting from accident, misuse, abuse, or negligence. Defect claims must be brought to our attention via email info@studio19.co.za accompanied by photo documentation Studio19 reserves the right to subject the claim to an inspection. If the product is confirmed defective, we will send a replacement. The cost of shipping will be absorbed by Studio 19.

ORDER SHIPPING

We ship with The Courier Guy for South Africa and Logistics 365 or EMS for the rest of the world and operate on a standard lead time (time between our receiving the order and the customer receiving it) ranging from 3 to 6 weeks. If you are outside of South Africa, please contact us at info@studio19.co.za, and we will provide you with a quote for shipping in your area. We ship Ground service. If you require a faster service, please contact us at info@studio19.co.za and we will arrange for faster delivery (additional charges will be applied.)

DUTIES AND TAXES

For shipments to the United States, Europe, Australia, Asia duties and taxes are not included in the order price. Customers will be invoiced separately by the carrier if duties and taxes are applicable.

CERTIFICATION

All electrical parts used in the fabrication of our lamps are UL certified.

LIGHTBULBS

Lamps do not come standard with a lightbulb.  Bulbs can be acquired from your local hardware store. Or requested as part of your order. Glo lighting in Jhb or Hoi Ploy online supply our bulbs of choice. We note the type of light bulb we recommend in the technical specification sheet of each lamp, accessible via the online store. www.studio19.co 

COPYRIGHT

All rights, including images and copy, are owned by Studio19.

PRIVACY

We are committed to protecting and respecting the privacy of our customers and web site visitors. For that reason we have taken, and will continue to take, measures that protect the personal information of our clients.

TERMS AND CONDITIONS

Studio 19 reserves the right to change these terms and conditions at any time without prior notice. In the event that any changes are made, the revised terms and conditions shall be posted on this website immediately. Please check the latest information posted herein to inform yourself of any changes before engaging in any operations on our website.